Shipping Policy for Chilltmnie 

Effective Date: February 17, 2025

At Chilltmnie Electronics, we are committed to ensuring that your orders are processed and delivered as quickly and efficiently as possible. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website, chilltmnie.com. By placing an order with us, you agree to the terms set forth in this policy.

1. Order Processing Time

Once you place an order on chilltmnie.com, we will process it within 1-2 business days. Business days are Monday through Friday, excluding weekends and holidays. Please note that processing times may vary during peak shopping seasons or due to stock availability.

  • Order Confirmation: After you place your order, you will receive an order confirmation email. This confirms that we’ve received your order, but it does not guarantee that the payment has been processed or the item has shipped.
  • Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email, which includes tracking information to monitor the status of your shipment.

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. The available shipping methods and their estimated delivery times are as follows:

  • Standard Shipping (3-7 business days)
  • Expedited Shipping (1-3 business days)
  • Overnight Shipping (Next Business Day)

Note: Shipping times are estimates and may vary depending on factors such as product availability, weather conditions, holidays, and third-party shipping carriers.

International Shipping

We also offer international shipping to select countries. International orders are subject to additional shipping charges and may take longer to process and ship. Customs fees, import duties, and taxes are the responsibility of the customer.

  • International Shipping Times: Delivery times for international shipments may range from 7-21 business days depending on the destination.
  • Customs and Duties: Customers outside the United States are responsible for paying any customs duties, taxes, or import fees applicable to their country. These fees are not included in the shipping charges and are determined by the destination country’s customs regulations.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Method: Different shipping methods come with different pricing.
  • Shipping Address: The delivery location (domestic or international) will impact shipping rates.
  • Order Size and Weight: Larger and heavier orders may incur additional shipping charges.

We offer free standard shipping on orders over a specified amount. This offer is subject to change and will be clearly stated during the checkout process.

Domestic Shipping Costs

  • For orders within the United States, shipping costs will be displayed at checkout before you finalize your purchase. The total shipping cost will depend on the selected shipping method and the delivery location.

International Shipping Costs

  • International shipping fees will be calculated at checkout based on the destination country, package size, and shipping method.

4. Shipping Restrictions

While we strive to offer global shipping, there are some restrictions that may apply to certain locations:

  • Shipping to P.O. Boxes: Some shipping methods may not be available for P.O. Boxes. If you choose a shipping method that doesn’t allow P.O. Box delivery, you will be asked to provide a physical address.
  • Restricted or Prohibited Areas: We are unable to ship to certain regions or countries due to legal, logistical, or other limitations. If we are unable to ship to your location, we will notify you and cancel the order.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment by visiting the carrier’s website and entering the provided tracking number.

  • Tracking Delays: Occasionally, there may be delays with tracking updates due to issues with third-party carriers. If you notice that tracking information is not updating or if you have any concerns, feel free to contact our customer service team at info@chilltmnie.com.

6. Damaged or Lost Shipments

If your order is damaged during shipping or does not arrive within the expected timeframe, please follow these steps:

  • Contact Us Immediately: If your order is damaged or lost in transit, please contact us within 5 business days of receiving your shipment or the estimated delivery date. We will assist you in resolving the issue, including offering a replacement, issuing a refund, or filing a claim with the shipping carrier.
  • Photographic Evidence: For damaged items, please provide photographs of the damaged packaging and the product to help us assess the situation and resolve the issue quickly.

7. Address Issues

It is your responsibility to ensure that the shipping address you provide is accurate and complete. If you realize that you’ve made an error in your address, please contact us as soon as possible at info@chilltmnie.com.

  • Incorrect Address: If an order is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional charges for reshipping may apply.

8. Order Cancellations and Changes

Once an order is placed, we begin processing it immediately. We may not be able to make changes to your order once it has been confirmed. However, if you need to cancel or modify your order before it has shipped, please contact us immediately at info@chilltmnie.com or call (843) 797-8476. If your order has already shipped, you will need to follow our return policy for any changes or cancellations.

9. Shipping Delays and Force Majeure

While we make every effort to ensure your order is delivered on time, there are factors outside of our control that may cause delays. These factors may include:

  • Weather-related delays (storms, hurricanes, etc.).
  • Shipping carrier delays.
  • National holidays or peak shopping seasons (such as Black Friday, Christmas, etc.).
  • Pandemics, natural disasters, or other events of force majeure.

In such cases, we will notify you of any delays as soon as we are made aware. Chilltmnie Electronics is not responsible for delays caused by these unforeseen circumstances.

10. Returns and Exchanges

For any returns or exchanges related to shipping issues, please refer to our Refund and Returns Policy for detailed information on how to proceed.

11. Changes to Shipping Policy

Chilltmnie Electronics reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated effective date will be indicated at the top of the page. We encourage you to review this policy periodically for any changes.

12. Contact Information

If you have any questions regarding shipping, delivery, or any issues related to your order, please contact us:

Thank you for choosing Chilltmnie Electronics for your electronic needs. We are committed to providing you with excellent customer service and a hassle-free shipping experience. We appreciate your business and look forward to serving you!