Refund and Returns Policy for Chilltmnie

Effective Date: February 17, 2025

At Chilltmnie Electronics, we are committed to ensuring customer satisfaction with the products you purchase from us. If, for any reason, you are not completely satisfied with your order, our Refund and Returns Policy outlines the steps to take in order to return or exchange products and request a refund. Please read through the following policy carefully to understand your rights and responsibilities.

1. Returns and Exchanges

We offer a 30-day return policy on most products purchased directly from Chilltmnie Electronics through our website, chilltmnie.com. If you are not fully satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange.

1.1 Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Item must be unused and in its original packaging with all tags, manuals, accessories, and labels intact.
  • Proof of purchase must be provided (order number, receipt, or email confirmation).
  • Condition of the product: The product should be in resellable condition (i.e., not damaged or altered).
  • Some items may be subject to additional conditions, such as electronics, which may only be returned if unopened, or special order items that may not be eligible for returns.

We recommend using the original packaging for returns to avoid any damage during shipping.

1.2 Non-Returnable Items

Some items may not be eligible for returns, including:

  • Gift cards or digital products (e.g., downloadable software).
  • Open-box products (unless defective).
  • Personalized or custom-made items.
  • Consumables (e.g., batteries, cables) that have been opened or used.

Please refer to the product page for specific return information regarding certain items.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at info@chilltmnie.com or call (843) 797-8476 to request a Return Authorization (RA) number. This helps us track your return and ensure that it is processed quickly.

  2. Provide Required Information:

    • Order number
    • Item(s) being returned
    • Reason for the return (optional, but helps us improve our services)
    • A photo of the item (if it’s defective or damaged)

  3. Package the Item: Ensure the item is securely packaged in its original packaging to prevent any damage during return shipping. Include all accessories, manuals, and any other materials that came with the item.

  4. Return Shipping: Customers are responsible for the return shipping costs unless the item was defective, damaged, or the wrong product was sent. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the product.

  5. Ship the Item to:
    Chilltmnie Electronics
    524 Temple Rd,
    Ladson, South Carolina,
    29456, USA.

3. Refund Process

Once your return has been received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that:

  • Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping Charges: Shipping costs are non-refundable, except in cases where we made an error with the order or the product was defective.
  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply to returned items, particularly for opened or used items.

If your refund is approved, we will notify you via email and issue the refund to the original payment method.

4. Damaged or Defective Items

If you receive a product that is defective or damaged, please contact us immediately at info@chilltmnie.com or call (843) 797-8476. We will assist you in returning the product for a full refund or replacement, including covering the return shipping costs.

To expedite the process, please include:

  • A description of the damage or defect.
  • Photos of the item and packaging (if applicable).

If the product is found to be damaged or defective, we will provide you with a pre-paid return label to send the item back at no cost to you.

5. Exchanges

If you would like to exchange an item for another product, please follow the return process outlined above. Once we receive the returned item, we will issue a refund and you can place a new order for the item you wish to exchange for. Unfortunately, we do not process direct exchanges.

6. Refunds for Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at info@chilltmnie.com. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process once the item is received.

7. International Returns

For customers located outside of the United States, please be aware that:

  • Return shipping fees for international returns are the responsibility of the customer.
  • Customs duties or taxes may be incurred when returning an item from abroad. These costs are also the responsibility of the customer.
  • We recommend using a trackable shipping service to return international items to ensure safe and timely delivery.

Please contact us before returning any items internationally for guidance on the process.

8. Gift Returns

If you received an item as a gift and wish to return it, please contact us for assistance. We can provide a store credit or exchange for a different product if you provide the gift receipt or order details.

9. Changes to the Refund and Returns Policy

Chilltmnie Electronics reserves the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page, and the updated effective date will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about any updates.

10. Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us:

By making a purchase on chilltmnie.com, you agree to comply with the terms outlined in this Refund and Returns Policy. We are committed to your satisfaction and will make every effort to ensure that your return process is simple, fast, and fair.