Payment Policy for Chilltmnie

Effective Date: February 17, 2025

At Chilltmnie Electronics, we aim to provide a seamless and secure shopping experience for all of our customers. This Payment Policy explains the various payment methods we accept, how we process your payments, and the terms and conditions regarding payments made for orders placed on our website, chilltmnie.com. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods for your convenience. The following payment methods are accepted:

  • Credit and Debit Cards:
    We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can also choose to pay using your PayPal account. PayPal allows you to securely make payments without entering your card details directly on our website.

  • Other Payment Methods:
    We may offer additional payment methods or third-party financing options at checkout, such as:

    • Apple Pay
    • Google Pay
    • Klarna or Afterpay (for installment payment plans)

  • Gift Cards:
    If you have a Chilltmnie Electronics gift card, you can apply the balance toward your purchase during checkout.

Please note that payments are processed in U.S. Dollars (USD).

2. Payment Authorization and Processing

Once you submit your payment information, we will process the payment through a secure payment gateway. Chilltmnie Electronics uses advanced encryption technology to protect your personal and financial information.

  • Authorization: After you place an order, we will verify your payment details. If your payment is authorized, we will begin processing your order. If there is an issue with your payment (e.g., insufficient funds, invalid card details), we will notify you and request an alternative payment method.

  • Transaction Fees: Chilltmnie Electronics does not charge any additional transaction fees for processing payments. However, your bank or payment provider may charge fees for currency conversion, international transactions, or other services.

  • Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email. This confirms that your payment was accepted, and your order is being processed.

3. Payment Security

We are committed to protecting your personal and payment information. To ensure your transactions are safe, we employ the following security measures:

  • SSL Encryption: All transactions on our website are secured with SSL (Secure Socket Layer) encryption, which protects your credit card and personal details during the payment process.

  • PCI Compliance: Our payment processors are PCI-DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your payment data is handled securely.

  • Fraud Prevention: We take fraud prevention seriously. As part of our payment verification process, we may contact you to verify any suspicious or high-risk transactions to ensure the security of your order.

4. Order Confirmation and Payment Errors

After completing the payment, you will receive an order confirmation email with the details of your purchase. Please keep this email for your records.

  • Payment Failures: In the event that your payment is declined or fails for any reason, you will be notified immediately and prompted to retry your payment. If the issue persists, please contact your bank or payment provider for assistance.

  • Pricing Errors: If a pricing error occurs due to technical issues, incorrect product details, or other factors, we will notify you promptly. If the error is discovered before the order is shipped, we will cancel the order or allow you to purchase the item at the correct price.

5. Billing Information

When making a purchase, you are required to provide accurate billing information, including:

  • Full name
  • Shipping address
  • Billing address (must match the address on file with your payment provider)
  • Email address
  • Phone number

This information is necessary to process your payment and ensure that your order is shipped to the correct address.

6. Sales Tax

Chilltmnie Electronics is required to collect sales tax for orders shipped to certain U.S. states based on local tax laws and regulations. The sales tax will be calculated and added to your total at checkout, depending on your shipping address.

  • Sales Tax Exemption: If you are tax-exempt, you may need to provide documentation to verify your status before placing an order. Please contact our customer service team at info@chilltmnie.com for more information.

For international orders, customs duties and taxes may apply, and are the responsibility of the customer. These fees are not included in the product or shipping price at checkout.

7. Order Cancellations and Modifications

If you need to cancel or modify your order, please contact us immediately after placing the order. We may be able to modify or cancel your order if it has not yet been processed or shipped. Once an order has been shipped, we cannot cancel it, but you can return it following our Refund and Returns Policy.

8. Payment Plan and Financing Options

For select customers, we may offer the option to finance your purchase through third-party financing services, such as Klarna, Afterpay, or other providers. These services allow you to split your purchase into smaller payments over time.

  • Eligibility: Financing options are subject to approval based on the provider’s criteria. Availability and terms may vary depending on your location, creditworthiness, and the provider.
  • Payment Schedule: If you choose to finance your purchase, you will be required to follow the payment schedule outlined by the financing provider. Late payments may incur fees and affect your credit score.

Please review the terms and conditions of the third-party financing provider before opting for this payment method.

9. Refunds and Chargebacks

  • Refunds: Refunds will be processed according to our Refund and Returns Policy. If you are eligible for a refund, the amount will be credited back to the original payment method used.

  • Chargebacks: If you dispute a charge with your bank or payment provider, we will work with you to resolve the issue. However, initiating a chargeback without first attempting to resolve the issue with our customer service team may result in delays or cancellation of your order.

10. Currency

All transactions on Chilltmnie Electronics are processed in U.S. Dollars (USD). If you are ordering from outside the United States, please note that your bank or payment provider may apply currency conversion fees or exchange rate differences.

11. Changes to the Payment Policy

Chilltmnie Electronics reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the updated effective date will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about the payment options and terms.

12. Contact Information

If you have any questions or concerns regarding payments, or if you need assistance with your order, please contact us:

Thank you for shopping at Chilltmnie Electronics! We are dedicated to providing you with a secure and efficient payment process for all your electronic needs.